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Orders are generally shipped out within 24 hours of being received. Delivery time ranges from 5 - 10 business days depending on the delivery address and which Australian distribution centre your order will be shipped from.

If you have registered for order tracking, you will receive an order tracking number within your dispatch confirmation email which you can use to track your order on the AUSPOST or Sendle website.

In the unlikely event you receive a faulty or damaged product, please contact customer service within 30 days of delivery and they will be happy to organise you a replacement product or full refund.

We are unable to offer change of mind returns on personal care products. Change of mind returns for other products will be accepted. Refunds for change of mind returns will be given in the form of store credit (minus shipping fees). The customer is responsible for return postage costs. Shipping fees are non refundable. If outbound shipping was free then a restocking fee of $8 will be charged (deducted from the refund).

In the event your package is returned to our warehouse as undeliverable you will receive a store credit as refund - if outbound shipping was free the store credit amount will be minus a restocking fee of $8

Customs policies vary widely from country to country; you should contact your local customs office for more information before proceeding with purchase. Ninja Mama does not accept responsibility for these delays, duties or taxes that may be applied in the destination country.