Terms and Conditions | Ninja Mama Australia

Read the official Terms and Conditions for Ninja Mama. Learn about ordering, shipping, returns, product usage, intellectual property, and legal disclaimers. Clear, simple, and mum-friendly.

 

Welcome to Ninja Mama. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. About Us

Ninja Mama is an Australian-owned brand offering premium postpartum recovery products designed to support women through the fourth trimester.

2. Use of This Website

By using this website, you agree to:

  • Use it for lawful purposes only
  • Not misuse or interfere with the website’s functionality
  • Provide accurate and current information when placing orders

We reserve the right to refuse service to anyone at our discretion.

3. Product Information

We strive to ensure all product descriptions, images, and information are accurate. However:

  • Colours may vary slightly due to screen displays
  • Product packaging may change from time to time
  • Information provided is general and not medical advice

If you have medical concerns, please consult a healthcare professional.

4. Orders

All orders are subject to availability and acceptance.
Once you place an order:

  • You will receive an order confirmation email
  • We reserve the right to cancel or refuse any order

If an order is cancelled, you will receive a full refund.

5. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices:

  • Include GST where applicable
  • May change without notice
  • Do not include shipping costs (calculated at checkout)

We reserve the right to correct pricing errors at any time.

6. Shipping

We aim to dispatch orders promptly; however, delivery times may vary depending on location and carrier.

  • Shipping timeframes are estimates only
  • We are not responsible for delays caused by carriers
  • Risk passes to you once the order is delivered

7. Returns & Refunds

We want you to love your Ninja Mama products.

You may be eligible for a return or refund if:

  • The item is faulty or damaged
  • The item is incorrect

Due to hygiene and safety reasons, we do not accept returns on opened or used products unless faulty.

This policy is in addition to your rights under Australian Consumer Law.

8. Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Intellectual Property

All content on this website—including text, images, branding, and design—is the property of Ninja Mama and may not be used without permission.

10. Limitation of Liability

To the extent permitted by law, Ninja Mama is not liable for:

  • Indirect or consequential loss
  • Loss arising from misuse of products
  • Delays or failures beyond our control

Our liability is limited to the purchase price of the product.

11. Privacy

Your use of this website is also governed by our Privacy Policy.
We respect your privacy and handle your personal information in accordance with Australian privacy laws.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.
Changes will take effect immediately upon publication on this page.

13. Contact Us

If you have any questions, please contact us:

Email: customerservice@ninjamamahq.com